We design and implement modern contact centers that help your team answer faster, route every call to the right person and keep a full history of every customer conversation. Our solutions run in the cloud or on your own servers and connect directly to your ERP and CRM.
What we deliver
- Call center design and implementation for sales, support and collections teams.
- Multi-level IVR menus in Arabic and English, with custom voice prompts.
- Skills-based and time-based call routing, queues and call-back.
- Call recording, quality monitoring and real-time wallboards.
- Custom programming of dialplans, auto-dialers and outbound campaigns.
- Integration with Odoo CRM, Helpdesk and customer records.
How we deliver it
- Assess call volumes, teams and customer journeys.
- Design the call flows, IVR and reporting.
- Set up the platform, numbers, extensions and IP phones.
- Integrate with your ERP and CRM, then train agents and supervisors.
Why Premium Tech
- More than 120 delivered projects and 2,000+ active users across Saudi Arabia and the region.
- Bilingual Arabic/English consultants who understand local regulations, including ZATCA e-invoicing.
- One partner for ERP, software development, call centers, design and mobile apps.
- Clear scope, fixed milestones and ongoing support after go-live.
Frequently asked questions
Can we keep our existing phone numbers?
In most cases yes. We connect your existing lines or SIP trunks to the new platform.