Connect your phone system to Odoo so every call becomes part of the customer record. Your team can call with one click, see who is calling before answering and find every past conversation in CRM, Sales and Helpdesk.
We integrate cloud and on-premise VoIP systems, including Asterisk-based PBX platforms and SIP providers, with Odoo Community and Enterprise.
Features
- Click-to-call from contacts, leads, sales orders and tickets.
- Incoming call pop-up showing the customer, open orders and tickets.
- Automatic call logging with duration, direction and agent.
- Call recordings attached to the related Odoo record.
- Missed-call follow-up activities and call-back lists.
- Call reports per agent, team and campaign.
Benefits for your business
- Faster, more personal answers because agents see context instantly.
- No manual call notes or lost follow-ups.
- Managers get full visibility of call activity and response times.
Why Premium Tech
- More than 120 delivered projects and 2,000+ active users across Saudi Arabia and the region.
- Bilingual Arabic/English consultants who understand local regulations, including ZATCA e-invoicing.
- One partner for ERP, software development, call centers, design and mobile apps.
- Clear scope, fixed milestones and ongoing support after go-live.
Frequently asked questions
Does it work with our current PBX?
Most SIP-based PBX systems can be integrated. We review your setup and recommend the best connection method.
Can agents work from home?
Yes. Agents can use a softphone in the browser or on mobile while staying connected to Odoo.